Travel Homeworking Post-Covid

It is fair to say that quite a lot has happened since we were down in London in February picking up the TTG Luxury Homeworking Business of the Year award!

There is no denying that the Covid-19 crisis has provided the World with it’s biggest challenge of the modern era, and travel has been one of the worst affected industries.

Every single travel company has had to face up to and deal with a situation that was previously unimaginable, and Holidaysplease is no exception.

As the crisis hit the UK in early March, we made projections for the remainder of 2020 and planned accordingly.

We had three primary goals. To look after our customers. To support our homeworkers. To survive and come out the other side of the crisis in the best shape possible.

With an initial focus on looking after our customers and supporting our homeworkers, we kept the vast majority of our Head Office team working. This allowed us to stay in control as the crisis unfolded.

Once we had control and some real understanding of how the crisis was likely to affect travel short and medium term, we turned our focus to survival.

Holidaysplease is a very well financed business. We have no borrowing or debt, and the year leading into the crisis had been a record one for sales. So our cash position was strong. Whilst every travel company was going to find the next few months incredibly tough, we were in the best possible position to come through.

Our Bankers agreed and confirmed that they were happy to provide funding should we need it.  Still we followed a prudent path to conserve cash by cutting down on overheads and started to make more use of the furlough scheme.

Our incredible team of resourceful homeworkers cracked on with helping their customers re-book and their amazing efforts have resulted in us retaining over 70% of our no-fly affected bookings.

Testament to their incredible work and service was Holidaysplease being currently rated the Number 1 travel agent on review site Trustpilot.

And it wasn’t too long before we recognised that there was an opportunity in the market place for new business! Whilst the majority of travel had shut down, Team Holidaysplease got back on the front foot looking to make things happen!

Of course to start with the number of new bookings was nothing like what we would usually expect to see, nevertheless, through April and May new sales grew steadily and we booked over 60% of what we would usually transact in a normal June.

The strong business retention rates and our increasing new business has meant that we are operating well inside of the projections we made at the onset of the crisis and our focus continues to now switch from protection to re-build with a real confidence for what the post-crisis future of Holidaysplease and our Homeworkers will look like.

A key factor in that re-build will of course be the opportunity to invite more experienced travel experts to join us at Holidaysplease. We will continue to focus on finding the right people for our homeworking team, quality over quantity has always been our mantra. We have a genuine desire to see people come on board and be productive rather than just another bum on just another seat.

In saying that, we are hungry to get the right people on board and working with us. Through lock down we have already run two virtual inductions for five new team members, and we have another five being virtually inducted very soon.

So we would love to hear from anyone who is serious about travel homeworking as an option for the future.

An email to agne@holidaysplease or gemma.mcleod@holidaysplease or richard.dixon@holidaysplease.com will get you to us.

And if you want a little reminder of why Holidaysplease is a multi-award winning travel homeworking business, HERE are 10 of the key reasons.

 

Luxury Homeworking Business of the Year

At Holidaysplease we have been fortunate enough to win some of the most coveted travel industry awards, which now includes being named the Luxury Homeworking Business of the Year 🙂

Held within the exceedingly glamarous surroundings of the Rosewood Hotel in London, the TTG Luxury Travel Awards 2020 was a glittering ceremony celebrating the very best businesses operating in the luxury travel sector.

We were incredibly proud to be named the very first TTG Luxury Homeworking Business of the Year.

Richard collecting the award from April of TTG and Priti of Oceania Cruises. Photography by Steve Dunlop www.stevedunlop.com steve@stevedunlop.com

Why did we win? We’ll let TTG Luxury Editor April Hutchinson do the talking….

“This is a new category this year, designed to recognise those companies focused purely on a network of homeworkers, and we weren’t short on great entries. But thanks to its structured, measured approach and ability to maintain a supportive and personal touch to its network of 100-plus homeworkers, judges felt Holidaysplease deserved to win. New homeworkers have a clear path when joining the business and are nurtured, both in person and by digital methods, while weekly motivational sessions have included Dame Kelly Holmes! Congratulations to the first ever winner of our Luxury Homeworking Business of the Year.”

Fancy working with a multi-award company to start and then grow a super-successful travel homeworking business of your own?

Then just pick up the phone to Agne on 0121 200 5720 or email her on agne@holidaysplease.com

Together we can make it happen!

Growing your Travel Homeworking business with Holidaysplease

One of the three main reasons why travel agents leave the high-street shops are lack of variety, low pay and lots of admin work. But choosing the right travel homeworking company is the key to becoming a successful homeworker. As an independent home-based travel consultant, growing your business might seem harder, but it doesn’t have to be if you’re homeworking with Holidaysplease.

From the minute you walk through our doors, we are here to support you and invest in you, to make sure your travel homeworking business will start to grow and then continue flourish. Exactly how do we do that? Well…

Induction

When you decide to join us, whether you were a homeworker before or you worked in a travel shop, you will do an intense 3 day induction here at our Birmingham headquarters. Our experienced sales team will show you our unique CMC system, share secrets and strategies used by our top agents and discuss selling techniques. At the end of this induction, you will feel confident in your knowledge and your ability to begin your homeworking career in travel, with all the tools you need to achieve the goals you set for your business.

Home Visits & Team Meet Ups

A couple of months after your induction, you will get a home visit from our Sales Team Leader, who will spend the day with you, giving you 1-2-1 advice and helping you improve your sales technique. Moreover, our director Richard together with members of our Sales Leadership team hold quarterly area meetings, where you will have the opportunity to spend the day having a nice lunch and a catch-up with other homeworkers in the area.

Richard meeting up with some of the Holidaysplease northern based homeworkers.

We Are Always Here for You

Our HQ sales leaders are here to support you 24/7. Whether you’re unsure about which hotels to suggest to your customers, how to close the sale or how to convert more enquiries, they are just a phone call away from you. You can call them as many or as few times as you want, and they’ll also give you regular follow up calls to check up on you. Our support to you will be 7 days a week, 7am-10pm, and we also have in place a 24/7 emergency contact for your customers should they need assistance abroad at any time.

Weekly Webinars from Industry Experts

Each week, we host webinars from industry experts such as tour operators, hotel chains and tourist boards to help build that all important product knowledge. Our Sales Leaders also provide regular team updates across various channels to keep you fully up to speed with everything new.

Special Business Building Incentives

We regularly offer incentives to our newcomers. For example, RIGHT NOW we are offering a tailored 1-2-1 marketing training day with our in house specialists, to show you how to advertise your business better, increase your client base and build your repeat business.

We’ve Got Your Admin Covered!

At Holidaysplease, you don’t have to worry about all the paperwork, you can focus on sales! Our admin team will look after your customers once they have booked with you. And because we sell a high value product and provide high class service, we make sure our admin staff work to the highest of standards as well.

 

These are just a few of the ways in which at Holidaysplease we will help you grow a super-successful Travel Homeworking business.

To find out more call us now on 0121 200 5720 or drop Agne our recruitment executive a line on agne@holidaysplease.com

Travel Homeworking recruitment

After the busiest couple of months ever for the Holidaysplease Travel Homeworking Recruitment team, you could forgive them taking a deep breath to take stock.

But that is not how we roll at Holidaysplease!

Demand is so high to be on our new homeworkers induction in December that the Travel Homeworking Recruitment team are currently hard at work sourcing a bigger space than we would usually use for our inductions!

The sad demise of Thomas Cook resulted in us training record numbers of new homeworkers in October and our largest November induction ever, the December induction is set to be even bigger.

We have always taken the view that recruiting purely for the sake of increasing team numbers is not the right way to grow the Holidaysplease Homeworking team, and this remains the case.

The only people that we invite onto our team are those that we genuinely feel are likely to achieve the goals they have. At the moment it just seems that there are a high number of the kind of great people that we look for at Holidaysplease wanting to come on board.

And the really fantastic news is that many of those ex-Thomas Cook people and other new team members who have joined us over the last couple of months are settling in and making lots of sales!

We have had a record November and the sales made by our October and November newbies have been a major contributory factor in this achievement.

With the opportunity of January just around the corner there are more exciting times to come for Team HP for sure.

Right now, is probably the best time there has ever been to become a Holidaysplease Homeworker.

You’ll find our Travel Homeworking recruiters ready to chat and answer all your questions on 0121 200 5720.

Travel Homeworking : From legal eagle to travel beagle

Working from home is an attractive and growing career choice, and for people who find the idea of selling holidays for a living exciting, travel homeworking is extra appealing.

The main challenge for people coming into travel from another industry is often getting the right travel sales experience under their belts that the majority of established and credible travel homeworking companies ask for.

The good news is that if your passion and desire are strong enough, it is possible.

Former legal eagle Toni is now works from home as an expert travel beagle sniffing out amazing holiday deals and itineraries for her customers.

Toni talks through her journey from the law to travel homeworking in this short video, check it out…

The multi-award winning Holidaysplease Homeworking Team is jam packed full of people from all kinds of travel backgrounds, whether travel has been their whole career, or like Toni who have followed their passion for travel and left their previous career behind.

To find out more about how travel homeworking could transform your work and home life, just call us on 0121 200 5720 or email agne@holidaysplease.com

 

Neisha’s Travel Homeworking Story

Neisha is a luxury travel consultant who has been with Holidaysplease for almost 3 years. She decided to switch to home-working after 23 years of working in travel. She is a very valuable addition to our team and a very strong woman.

Her first months in the new homeworking role did prove to be a bit of a challenge, but the support she received from head office, along with the free customer leads we always provide our homeworkers, set Neisha up for success.

“When I first started at HP I found it quite hard as you have to work on your conversations, ask the right questions and cement the relationship between yourself and the customer. You also have to realise that the customer will shop around and your biggest competition is other online travel companies. It’s also difficult to adjust from being people-facing to online, you almost have to go back to basics and think: what would you think as a customer and want from your travel consultant?”

Going from a customer facing role to homeworking does require flexibility and adaptability in your approach to work. But having support from a team of experts who are at your disposal 24/7 also makes the transition a lot easier.

“I am forever changing my working style and mixing it up to suit each individual customer. At the end of the day everyone is unique and they all have specific requirements that are important to them for their holidays.

The best thing about my job is the support from HQ, we are all human and sometimes make mistakes, the office team have always been there to assist and advise where they can. Ultimately, it’s my customer and they booked with me, so it’s me that needs to deal with the situation and rectify any errors should there be any.

I remember when I first started calling team leader Sue as I was crying under my desk as a customer had lied to me and booked elsewhere. I have toughened up now! You have to be one step ahead of customers and ask the right questions, get the correct information and deliver it well. I continue to learn new things in this ever-changing industry.”

Neisha with her special travel homeworking assistant 🙂

More recently, Neisha has suffered from serious health issues, but as she is a fighter, she did not let that stop her from working and living the best life she can.

“2019 has been an extremely challenging year for me personally. I started off being ill at the beginning of the year and was diagnosed with a serious illness in May 2019. This has been devastating for me and my family. I have undergone 2 major surgeries and am still battling with health issues, but I am a fighter and will continue to fight. This in turn has made me appreciate every customers requirements and needs a lot more. It has also inspired me that even when you hit really hard times in life, quiet months, etc, you can build your business and get those bookings in.”

Over these few years here at Holidaysplease, Neisha has managed to build her business up and create a steady client base.

“I’ve built my business up by asking for referrals when my clients book and sending them business cards in the post. I run incentives to win goods throughout the year. My big incentive which my clients love is the ‘Win a set of Hard Shell Luggage’. I usually run this incentive for 3 months, it creates a lot of business for me.”

 Neisha gives us her opinion on what qualities a good travel agent must posses:

You get out of it what you put in, so having a good work ethic helps. I spend a majority of my time in my office with my chocolate Labrador making calls, emails, texts, thinking of new incentives, sending mail shots. Know your products, I have been in the industry for a long time, products change and so do destinations due to climate change, so I regularly take my brochures to bed and read them, I do this to improve my knowledge, after all no one knows everything.

Always give honest advice and if you do not know the answer to a question that’s put to you, let the client know you’ll find out and get back to them.

I am also very well-travelled and try to have between 5-8 holidays a year. It’s good for the mind and soul.”

The advice that Neisha would give to a travel agent who is considering homeworking is:

“You have to work extremely hard, stand out from the crowd, put the hours in, build relationships with all your clients, try new things and if you find you’re struggling sit back and make lists of why and start again with a new approach. Be honest with all your customers, shout about the bespoke personalised service your client will get with you.”

Supporting and helping each other at Holidaysplease will make your business stronger and grow. In light of the recent events of the Thomas Cook collapse always provide positive support and help to all in travel.

Also to all customers that may not have booked with you? They may book with you, never look back.”

Travel Homeworking : 10 Reasons Why Holidaysplease

Travel Homeworking is a position sought-after by many people for various reasons such as flexibility, working for yourself and work-life balance. While many travel homeworking companies offer these benefits, here at Holidaysplease we offer much more. Here are the 10 reasons you should choose Holidaysplease if you are considering travel homeworking:

1. Our Focus on Upmarket and Long Haul Holidays 

By focusing on long haul luxury destinations, you get to sell high-quality holidays to customers who appreciate good service. We generate a good number high value enquiries such as honeymoons, touring, groups and multi-centre holidays. Our average booking value is £4600.

2. Free Leads Generated via our Award Winning Website Holidaysplease 

That’s right. Unlike other companies, where they expect you to bring your own clients, we offer you leads free of charge. You will be given access to as many high-spending customers as you can handle, without having to pay for any marketing yourself.

3. The power-packed technology we have developed to help Holidaysplease

Our team of in-house software engineers have developed a tailored system that makes the entire booking process a lot easier, from finding suppliers to managing the customers data. We even have an internal forum where you can ask fellow homeworkers for support.

4. No Set Hours so Complete Flexibility for You

The beauty of this role is that you can schedule your work around your other commitments, as long as you stay on top of your workload and you are available for your customers. Imagine earning uncapped commission while also being able to do the school runs!

5. Excellent Head Office and Admin Support from the Birmingham Office Team

 We offer excellent training and induction, but we don’t stop there. To ensure your job runs as smoothly as possible, we’ll share the key secrets and strategies used by our most successful team members, discuss sales techniques and marketing opportunities. Moreover, you’ll never have to get frustrated with the level of administration, as our dedicated admin support team will do the work for you!

6. A Genuine Commitment to Delivering Outstanding Customer Service

 We currently have a score of 9.9/10 on Trustpilot, based on over 3100 reviews. Our ethos is offering our customers the best service possible. We don’t just book hotels and flights, we aim to meet all our customers’ expectations by checking every detail of their journeys and ensure they get a tailored, once-in-a-lifetime holiday experience. That’s what makes Holidaysplease stand out from the rest of the homeworking travel agencies.

 7. Our 17 Year Track Record of Proven Travel Homeworking Success

 If you decide to join Holidaysplease, you can rest assured you will be in good hands. The directors, management and head office staff are dedicated to your success. With a vast amount of experience between our head office staff and a proven home-working model, you have nothing to worry about and can focus on converting your leads.

8. Multi-Award Winning Company

 Holidaysplease is a fast growing, innovative company, that has won over 30 industry awards in the last 13 years. A few of our most recent awards include Travel Homeworking Agency of the Year 2018/19 and Top Online Agency at the TTG Top 50 awards in 2017/18 and 2019/20.

9. Year-Round Enquiries, Not just in the Key Months

 While things slow down in the Autumn and Winter time in general for the travel industry, this is not the case at Holidaysplease. We’re busy year round! Our marketing team ensure our enquiry pool is always full and diverse and our targeted advertising means only people who are genuinely interested in a holiday will place an enquiry.

10. Uncapped Commission

 Your earning potential as a Holidaysplease Homeworker is 100% uncapped meaning many of our team regularly achieve an income far in excess what they have previously been able to working in a High Street Travel Agency or Travel Call-Centre. Generally, home-working opportunities reward homeworkers with 20-60% of the net commission that is earned on every booking made.

Get in touch and discover more about all the reasons why a Travel Homeworking job with Holidaysplease could be the perfect opportunity for you!

Call us on 0121 200 5720, we are ready to chat when you are. 

Travel Homeworking : Picking the Best

As the Great British Summer comes to an end, the busy season for the travel industry tends to simmer down. Well, at least this is the case for most travel agencies – not so much for Holidaysplease. Our in-house marketing team make sure we’re always busy, with plenty of free, quality leads and new opportunities to make sales.

Most high-street travel agents have made peace with the fact they’ll have to spend most of their autumn months clearing out old paperwork and watching the clock until closing time, but not Holidaysplease homeworkers. We’re as busy now as we’ve been all year – just another great reason to join our team of travel experts!

Richard Dixon, one of the Holidaysplease founders, who has taken the company from idea to a multi-million-pound, award-winning business, shares some of his secrets to success: “It’s important to select the right people when selling holidays to high-spending customers. Recruit the wrong people and frankly any travel business looking to sell upmarket holidays will fail.”

At Holidaysplease, we only take on board a small percentage of those who apply to join our homeworking team of personal travel experts. People are often surprised by this stat as many Travel Homeworking companies favour employing by numbers rather than finding quality people.

We have always chosen QUALITY vs QUANTITY.

Experience, knowledge and personality are the 3 most important factors our homeworkers must have in order to join us. We recruit sensibly to make sure that our Travel Homeworkers have what it takes to sell successfully to upmarket customers. By doing this, we find that a higher percentage of people that come onboard the Holidaysplease Homeworking Team go on to build the successful Travel Homeworking business to which they aspire.

Although there are times when the number of enquiries being generated surpasses the capacity in our team, we know that in the long term our Homeworking Partnerships will be all the better for it.

If you consider yourself to be an experienced travel agent who is ready to step up your game and make money year round, then get in touch today and you could be part of our exclusive travel-homeworking team!

We are one call away on 0121 200 5720 or simply send an email to agne@holidaysplease.com

Travel Homeworking : Julie’s story

Julie joined the Holidaysplease Team back in 2015.

After a long career as a high street travel agent, she wanted a new and more rewarding challenge.

In this short video Julie shares her story of building a super-successful travel homeworking business as part of the multi-award winning Holidaysplease team.

Interested in joining Julie and building a travel homeworking business of your own in partnership with us at Holidaysplease?

Just call Agne on 0121 200 5720 or email her on agne@holidaysplease.com

Travel Homeworking Commission

One of the main considerations for anyone weighing up the homeworking options will be commission. What can I earn with homeworking company A compared with homeworking company B?

So, investing a minute or few delving into how travel homeworking commission works is important…..

….especially as first impressions don’t always provide the full picture!

Most Travel homeworking companies offer a commission split based on the net profit on a booking. For example, book a £1,000 holiday at a 12% margin with a £20 discount applied and the net profit on that booking will be £100.

The homeworking company will retain a % of that £100, and the homeworker will be paid the remainder. The % amounts retained and paid will vary across the homeworking companies with commission levels on sales made by a homeworkers to one of their own customers generally higher than if the sale is made to a customer generated by the marketing efforts of the homeworking company itself.

“In that case I will earn more as a homeworker booking my own customers, right?” Well no, not necessarily!

To get the true picture you need to look deeper and throw your time, the cost of marketing, the value of each sale, and net profit margins into the mix.

Time is money! It takes time to find customers and it costs money. To generate the number of enquiries needed for you to do enough in sales to make your work rewarding you are going to have to spend upfront. Whether that is on social media marketing, joining networking groups, taking ad’s out in your local press, sponsoring or running your own local events.

And even if you are super smart and resourceful and manage to generate decent numbers of customers without spending much money, that will take time. Time that if invested working on enquiries generated for you free of charge by your homeworking company partner would be time spent selling and earning instead!

Now let’s look at how the type of holidays you are selling can affect your earning potential. The average sale in most travel agents is around £2,500 at a net margin after discount of 10%. So, a net profit of £250.

Whereas, when you partner up with a homeworking company that provides leads from customers looking for upmarket long-haul holidays, you can expect an average sale value more like £5,500 with  net margins likely to be around 11%. That produces a net profit of £605.

Or £355 more in profit per booking!

It doesn’t take a genius to work out that even if as a travel homeworker with a higher commission split on sales you make to your own customers, once you take time, cost and the kind of holidays you will be selling into account, you will actually earn more money selling holidays to parent company leads……so long as those leads are orientated towards upmarket holidays with a higher than average sale value, like those at Holidaysplease.

The fact of the matter is that you will need to do roughly twice as many own customer sales with a homeworking company that does not provide leads even though they offer a higher commission split, than if you were selling to the upmarket long-haul leads we generate free of charge at Holidaysplease for our homeworking team.

Got the full travel homeworking commission picture now?

We are just a phone call away on 0121 200 5720 and always happy to talk through further.