Category Archives: Blog

Travel Homeworking Customers

One of the most common concerns for people considering becoming a travel homeworker is where they will find their travel homeworking customers.

The odd person will have a bank of customers already established, however the vast majority of travel agents leaving the high street or a call centre to become a travel homeworker do not. They’ll have a few family members and friends that will book with them, but that’s usually as far as it goes.

So how do you build a super successful travel homeworking business when you have no customers?

Well the first thing you should do is partner up with a travel homeworking company that has a proven track record in producing leads.

And secondly, you need to look very carefully into how that travel homeworking company manages the relationship between customers and their homeworkers.

It is all very well having a lead and selling a holiday once. The thing is that to build a sustainable and rewarding travel homeworking business it is imperative to build a loyal base of repeat customers. With some homeworking models this is very hard to achieve as repeat customers are not directed back to the agent that they previously booked with. And often new customers who are close to booking but need a short time before making a final decision, never find their way back to the original homeworker who has done all the ground work when calling back to book.

The way we work at Holidaysplease is completely different! Our ethos is all about building the relationship between the customer and their homeworker from the start and then repeatedly.

From the moment a Holidaysplease Homeworker claims a lead, they “own” the customer. This means that whether the customer books on each occasion they enquire or not, the Holidaysplease CRM system is programmed so that the customer will always be in the ownership of that homeworker, and therefore directed back to that homeworker every time the customer gets in touch.

What’s more, at Holidaysplease we have a unique customer rewards programme designed specifically to encourage customers to make repeat booking with their Holidaysplease Homeworker. The rewards scheme now has over 14,000 customers signed up to it.

So with Holidaysplease, travel homeworking customers come from leads that we generate via our central marketing campaigns which then become repeat customers for the individual homeworker who “owns” that customer. Leads and repeats are the first two pillars when building your travel homeworking customer base.

Your third and final pillar comes from referrals. Here again the Holidaysplease CRM is a powerful tool working automatically on behalf of each homeworker by encouraging customers to refer family and friends to their personal Holidaysplease Homeworker and sending a nice thank-you gift to the referrer when a new customer they refer books.

Every new business has to have prospects. Turn those prospects into buying customers, and then turn those customers into repeat buyers. In simple terms, that is how every sustainable business is built.

At Holidaysplease we truly understand this, and that understanding is underpinned throughout the ethos and culture of how we work with our customers and travel homeworkers.

Many top performing Holidaysplease Homeworkers have built fantastic and consistently rewarding businesses which all started with travel homeworking customers generated for them by the Holidaysplease Marketing Team.

Get in touch today and let us explain how you could do exactly the same!

Travel Homeworking Seasonal Rewards

In travel homeworking seasonal rewards are key. You need opportunities year round to make sales and earn money, and cannot afford any quiet times.

Travel agents working in retail stores often worry about slow sales in November and December every year.

As the streets and shopping centres fill up with people looking to prepare for the festive season, high street travel stores become somewhat empty and quiet, and agents suffer from low bookings.

With Holidaysplease you don’t need to worry!

Our experienced marketing team take the responsibility to generate enquiries for you all year long, so when the high street stores are quiet Holidaysplease Homeworkers remain busy working away and making sales right through November and December.

Once Christmas is behind us, peaks kick in and we enter what is traditionally the busiest time of year in travel.

Being a homeworker can be extremely rewarding throughout the year, especially so during January.

Everyone selling holidays through peaks will be working long hours, the trouble is that those working on the high street get very little reward for the extra work they put in.

Whereas working for yourself as a Holidaysplease Homeworker means that you get the commission you deserve!

Yes, as a homeworker you will probably still work long hours throughout January, but it all becomes worth it when you are able to buy yourself something nice for all the commission you will earn. Maybe a new car? Maybe splash out on a nice family holiday next year?

The OPPORTUNITY is here, you just need to GRAB IT and make it your own!

Travel Homeworking Agent of the Year

At Holidaysplease we have a fantastic group of travel homeworkers, and the amazing news is that we now have the TTG Travel Homeworking Agent of the Year for 2018/19, Andrea White.

Andrea joined the Holidaysplease Team around 6 years ago and has grown into one of our most consistent high performers.

With four kids to look after Andrea has an incredibly busy family life and in recent times has come through some extremely tough personal challenges.

As well as continuing to grow her own business she has also found time to help two new Holidaysplease Homeworkers local to her through their tough first 12-18 months.

Andrea’s spirit, energy, determination and positive outlook are an inspiration. We are very proud to have her on the Holidaysplease Team and delighted for her to receive the recognition of her travel industry peers by winning the award as TTG Travel Homeworking Agent of the Year.

Well done Andrea!

 

 

Travel Homeworking Personal

Despite the advance of tech, by keeping travel homeworking personal I believe that travel homeworkers have a great future ahead of them.

A recent opinion column I wrote for TTG talked about being wowed by a new robotic restaurant in Boston.

Whilst the point of the piece was to challenge travel to be more inventive and ambitious in our use of tech, there can be little doubt how much technology already has and continues to change our industry.

Virtual reality, artificial intelligence, robots can all now be found in retail travel, call-centres and airports enhancing the customer experience via inspiration and improved efficiency.

Nevertheless, to suggest that the future of travel lies solely in the hands of technology is foolhardy. Travel itself is all about personal experience. From looking to booking, to travelling, returning, and sharing each moment across every social channel along the way, the whole journey is “mine”.

Which is why people will always have the opportunity to play an integral part in the booking process turning holiday dreams into reality. However, the only people that will be able to grasp and profit from that opportunity will be those that bring more to the customer than a computer can.

That means truly outstanding personal service and knowledge from the very first interaction a travel sales person has with a customer, through the sales process to pre and post departure and beyond.

If you as a prospective homeworker are not prepared or equipped to bring more to your customer than a computer…..walk away now, travel homeworking is not for you!

The success of Holidaysplease over the last 15 years has been founded on the principle of the old and the new. Old school travel agent knowledge, service and sales skills married to new technology, new ways of doing things, smarter, faster, and always customer-centric. Everything we do starts and ends with the customer in mind.

The robotic restaurant is a reality. Can I envisage a robotic travel agency built around artificial intelligence, 100% I can! It will succeed because it will be quick and cheap due to efficiency savings and of course no staff salaries.

At the same time the “human” travel agent that continues to evolve by embracing the new and enhancing the old will also thrive. And in my mind travel homeworkers are in a unique position to be the ones that fill that space.

Focus effort and energy on keeping travel homeworking personal by being innovative when building relationships and always providing more to customers than a computer can, and you may just end up with a highly successful travel homeworking business!

Travel Homeworking Responsible Recruitment

Since being named as TTG’s Top Homeworking Agency of the Year just a few weeks ago, our inhouse Recruitment Exec Agne has been super busy!

New travel homeworking enquiries have been coming in thick and fast the result of which is some great people lined up to join the award winning Holidaysplease Homeworking Team over the next few weeks.

We’ve also had to let down a few people. Why? Well firstly we are fussy. You don’t achieve the Trustpilot customer services ratings we do at Holidaysplease without a great deal of commitment and expertise from our homeworking team. We cannot afford to take on anything but the best.

And secondly, we recruit responsibly. The easy option for us would be to sell the dream and paint an irresistible picture of homeworking being a land filled with milk and honey where the sales just flow in and commission is easily earned.

If only that were true! And as it is not true we don’t take the easy option. We tell it as it is!

Yes, over time by doing the right things consistently well and working with real commitment you can build an amazing homeworking business with Holidaysplease, and many of our team have done so. But it is no easy ride.

When recruiting it is our responsibility to be sure in our minds that every person that we invite to join the Holidaysplease Travel Homeworking team has a realistic chance of achieving the goals and rewards to which they aspire.

If we are not sure that someone can achieve what they want as a Travel Homeworker with Holidaysplease then it would be irresponsible for us to take them on board.

Should you be a travel expert with a strong desire to build a homeworking business of your own with TTG’s Top Homeworking Agency of the Year then please drop Agne a line on agne@holidaysplease.com or call her on 0121 200 5720.

Just don’t expect anything other than an honest, to the point, open conversation!

Holidaysplease Top Homeworking Agency

A year on from Holidaysplease being named as the Top Online Agency, we have now won the prestigious Top Homeworking Agency Award at the TTG Top 50 awards.

Charles and Richard collecting the TTG Top 50 award for Homeworking Agency of the Year 2018. Photo courtesy of Steve Dunlop.

I’m sure there were a multitude of reasons why the judges chose Holidaysplease  😉

Announcing Holidaysplease as the winner Mike from Fred Olsen made particular reference to the close relationship we have with our team and the things we do as a company to look after and develop our people at HQ and our homeworkers.

Mike also highlighted the work we have done on our email marketing as part of our unique customer rewards programme which over 10,000 customers have now signed up to.

Each of these customers receives a regular communication from us which is individually tailored to the holiday likes and preferences they have shared with us.

The rewards programme and subsequent tailored emails has resulted in a significant increase in our repeat booking ratios….which of course has put lots of extra pounds in the pockets of the Holidaysplease Homeworking Team!

Travel Homeworking Opportunity

Traditionally travel is a business of peaks and troughs. With Holidaysplease, the Travel Homeworking Opportunity is a year-round one!

There are two key reasons for this :-

1) As the holidays we sell are mainly to long haul destinations with an average selling price close to £5,000 our customers tend to plan and book well ahead.

2) Via our thousands of effective online marketing campaigns generating new customers and the consistent smart marketing we do with our existing customer base, we create opportunities for the Holidaysplease Homeworkers to make sales pretty much every day, week and month of the year.

And there is the third, and perhaps most critical element. Attitude.

For every travel homeworker attitude is the real key to the door. Set high goals and believe you can achieve them and you just might do exactly that. Take the easy option and settle for second best and guess what, second is where you will end up.

So believing that we can create opportunities every day that can lead to a sale is engrained in the Holidaysplease culture and attitude.

Too many people in travel get switched on and busy for peaks or lates, then pretty much go quiet for the rest of the year believing that it is only in peaks or lates that customers want to buy. Wrong attitude!

If you are a can do travel expert hungry for a Travel Homeworking Opportunity with a partner that is switched on for 12 months of the year rather than 4, then we’d love to hear from you.

At Holidaysplease we are always switched on for sales!

Just give Agne a call or drop her a line on agne@holidaysplease.com

At Holidaysplease we don’t do peaks and troughs. We do consistent effort matched with a firm belief that our goals are there to be reached.

That’s what sets our travel homeworking opportunity and the Holidaysplease Homeworking Team apart.

Travel Homeworking Support

Every successful Travel Homeworker will be self-motivated and super determined. They will be an action taker happy to rely upon themselves rather than others to get the job done.

At the same time they will value knowing that support is there when they need it.

Which is why we continue to invest in the Travel Homeworking support we give to the Holidaysplease Homeworking Team.

Last year our twin pillars of support became three when Michelle joined. Her energy and knowledge has proved invaluable to the team over the last 9 months.

We have always strived to provide not just support, but quality support. Our Holidaysplease Sales Team Leaders do not wait for our team to need them, they are pro-actively in touch with the team on a regular basis.

The leaders help with day to day issues, as well as addressing big picture challenges, and helping the Holidaysplease Homeworkers develop and grow their businesses.

To do this well, our Leaders need to constantly evolve and develop new skills of their own. Which is why our three Sales Team Leaders plus Natalie, our Head Office Team Leader, are currently in the middle of a 15-month Leadership Developing training programme developed by Reality Training.

Holidaysplease Leaders out on a recent day trip as part of their Leadership Training Programme.

The investment in the training programme is a significant one, and the demands that it places on our leaders are heavy. Still, the new skills and techniques being developed and learned will ensure that as a business Holidaysplease continues to provide the very best Travel Homeworking support to our team of homeworkers.

Travel Homeworking Dream

Many people are attracted to working from home because they see the Travel Homeworking dream as a perfect lifestyle balance.

For others the Travel Homeworking dream is purely reward orientated. After all, with an uncapped commission opportunity to make the most of, the Holidaysplease Homeworking team consistently earn significantly more than travel agents working on the high street or call-centres.

Every time the Olympics come around I am reminded of how powerful a motivator having a dream can be. For some the dream is just to become an Olympian, for those at the very top of their sports only a medal, often a Gold one, will do.

For Britain Dom Parsons his Bronze in the Skeleton (the first British male medal in the event since 1948!) was the culmination of “10 years busting a gut.”

Holidaysplease top producing homeworker in January was also reaping the rewards of consistent hard work and pro-active effort since joining us.

Her sales exceeded £250,000 for the month and the commission earned on those sales was greater than what the majority of travel sales people will earn in a year!

A Travel Homeworking dream being realised? You decide….

“Four years ago I came to Holidaysplease after redundancy with no client base but lots of previous experience in the travel industry. This January has been the culmination of lots of hard work and a particular focus on building relationships with my clients. What was important to me throughout the month that despite achieving over 100k in the first week was continuing to apply the same focus right until the last day of the month in order to achieve my record figures. It means to me that this was the right choice and has enabled me to move recently and have my dream lifestyle of living by the sea.”

Fancy building a rewarding business and living the Travel Homeworking dream? We’d love to hear from you : https://www.holidaysplease.co.uk/homeworker/

Travel Homeworking Highlights

What an exceptional year for Holidaysplease. Here are just some of the Travel Homeworking highlights of 2017 shared by members of the Holidaysplease Homeworking Team….

Sonia A –

My highlight has to be my booking with £20k in commission, and of course hitting my £1million in sales for the year!

Kelly T –

For me starting out as a travel homeworker and being able to work from home as my children go through school, watch their sports days and school achievement assemblies without having to ask a boss for the time off. I have always loved working in the travel industry and to be selling holidays from my own home with no limit to my earnings is like living the dream.

Earning the extra income has allowed me to spoil my family at Christmas and hire a cleaner!

Gretchen K –

One of my main highlights was an Hawaiian trip for some local customers. He was a huge volcano fan and really wanted to see one up close. We started off with a £6k budget and I ended up booking them a trip of a lifetime for over £14k! This was their letter in our local magazine :-

As advertising managers for the Village Voice I thought I would let you know about the excellent experience we have recently had with one of your advertisers.

Gretchen from Holidaysplease.

We found Gretchen through Village Voice having virtually abandoned the idea  of having time to plan and book a windfall holiday between jobs ending and starting.
Gretchen’s unending patience and professionalism made the trip possible.
Having cross checked flight costs, Gretchen also created a less expensive holiday than we could have booked with the airlines direct.
A great result and two very happy Village Voice readers.
Thank you
Andy & Helen A

Paul S –

My highlight would have to be hitting my record £78k month while being on holiday and only working half the month! Dragging in the final £12k booking whilst relaxing in a huge pool villa by the sea!

Nichola L –

There are so many highlights this year! I think the one that stands out is a client who had arranged a total surprise wedding at the Rendezvous on her birthday after being together for 25 years.

We secretly arranged getting her friends, family and even the wedding dress out to St Lucia!

Amanda K-S –

I have a few highlights this year. Getting my Gold Award for sales having been silver twice in a row. I was really proud to finally get there, all the hard work paid off.

I had my best sales month ever in February booking over £100k.

I was lucky enough to go on two amazing FAM trips to Australia and Mauritius. And this years Conference in Portugal was a fantastic couple of days with great Suppliers and brilliant to catch up with old friends I now have after 5 years with Holidaysplease and make new ones.

Sarah Mc –

My biggest highlight was my FAM trip to the Maldives and Dubai with Pure Luxury, how could it not be!

Also my repeat customers, people who had previously booked once before that are re-booking. For me this is huge, it reinforces that they are happy with what I’m doing so will not only re-book but recommend me.

Andy E –

Homeworking with Holidaysplease is honestly the best decision I have ever made! I am over the moon with the amount of my customers booking and stunned by the amount of money I have been earning doubling my previous shop managers salary in one month and not even feeling the slightest bit stressed!

For team members old and new 2017 has seen many Travel Homeworking highlights and 2018 promises to be another exciting year.

Keen to join in the fun? Our recruitment team Gemma and Agne are ready to chat with you on 0121 200 5705 or email gemma.mcleod@holidaysplease.com or agne@holidaysplease.com

This time next year it could be your Travel Homeworking highlights of 2018 that we are talking about!