Support is a word often seen on Travel Homeworking recruitment adverts or heard in conversations between travel homeworking companies and prospective homeworkers.
As support is usually important to people considering homeworking as a future option, companies are happy to give it a mention.
What every prospective travel homeworker must do is explore below the surface of that mention to establish exactly what this support actually looks like. Because the fact of the matter is that the real meaning of Travel Homeworking support can vary greatly from one travel homeworking company to the next.
Real support often lies below the surface.
At Holidaysplease we value our customer service above anything else, and from the word go have applied this same mentality to how we work with and support our multi-award winning team of homeworkers.
Rather than recruit numbers to satisfy our vanity, we have always recruited based on productivity.
We don’t want loads of people doing very little, we prefer a smaller more productive team! So, we are totally committed to the success of each and every person that we invite to become a Holidaysplease Homeworker.
Which means pro-active support. It means regular calls from our Head Office team leaders, often daily calls through the all-important early months.
It means kicking off every month with a one to one business building call with one of our leaders to review the month just gone and set the agenda for the month ahead.
It means weekly video conference calls with the team broken down into small groups, plus weekly product and training webinars with suppliers.
It means team leaders and Directors visiting homeworkers to stay in touch. A few weeks after every induction one of our Senior Leaders will spend a day working with every new homeworker in their home as part of our onboarding process.
It means homeworkers spending time with us at HQ to refresh existing skills and develop new ones.
It means that any homeworker can speak with any of the Directors about their business at any time.
It means head office resource is in place to support any homeworker who is on holiday. We are often booking holidays for customers whose personal homeworker is on holiday, and by the way that homeworker still receives their full commission on that booking!
It means a sales team leader being available 7 days a week until 10pm at night to assist homeworkers with any issues or provide help and advice to bag a booking.
It means a unique intranet chat room where homeworkers share tips and news and support each other with product knowledge to secure sales.
And of course it means all the marketing, tech and admin support from a team of 30 head office staff with a genuine desire to be of service.
It really is no accident that the average productivity per homeworker at Holidaysplease is up there with the very best in the business.
Holidaysplease Homeworkers are never recruited and then left to bumble along on their own. We maintain a high ratio of team leaders to homeworkers to ensure that we deliver the support we talk about.
When you talk support with us at Holidaysplease, be ready for a long conversation!
