Why US and not someone else?
Yes, we have not been in the business for as long as some other Homeworking companies have, however, over the 16 years we have built an incredible business. We are respected by our suppliers, loved by our customers and recognised by the travel industry. Our Homeworkers are our family and we work very closely together to ensure the best possible result for both, our Homeworking team and our Customers.
Few things that makes us different..
Excellent Customer Service
Many businesses say they have great customer service but can they prove it?
Around 2,500 people have reviewed our service online and the average rating they give us is an eye-watering 9.8 out of 10. We are always in the top 5 of over 250 UK travel companies rated by customer service.
Holidaysplease Trust Pilot Reviews
This is because most of our travel advisors have an average of 10-15 years' experience in the travel industry, and have often personally visited the hotels and villas they advise on.
Unlike other companies, once a customer has booked with us they can still speak to the same person for as long as they need to. They will be given heir direct line and can even speak to them at evenings and weekends. No "customer care" call centre.
We are members of ABTA
(Number: 65310) which means our customers have the benefit of ABTA's assistance, code of conduct and some financial protection.
However having financial protection in place is only half the story. It's obviously best for companies not to become insolvent in the first place! Because of our significant repeat customer rate we do not spend as much money on marketing as other companies and the resulting low overheads allow us to cope with situations such as volcanic ash clouds, airline strikes and the suchlike. We have continued to grow, remain profitable and even thrive during the recession.
We also have our own ATOL license.
We are partnered with Hays Travel Ltd
Our head office address is Church Court, 11-12 Cox Street, Birmingham B3 1RD (Company number: 04488333). We are also a member of Hays Independence Group which is a division of the £1billion+ turnover Hays Travel Limited, 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NE (Company number: 1990682, VAT Number: GB193167195).
Our holidays offer excellent value because we have access to all the major tour operators in the travel market. This ensures we remain independent and have the flexibility to provide the best holiday package to suit specific needs and budget.
Also, without the expense of a high street store means that we can pass on more of this saving and offer some superb holidays for a budget. We also offer our customers many other complimentary perks and services such as our honeymoon gift list and a rewards scheme.
Over the last decade we are very proud to have won numerous awards for our success. The most celebrated are Online Travel Agency of the Year numerous times, most recently in 2019 and Top Homeworking Agent of the year 2018/19 at the Travel Agent Achievement Awards and TTGTOP50. These awards are selected from hundreds of travel agents all over the UK and nominated by our peers in the travel industry. We're very proud of our achievements so far and work hard to continue our growth and better ourselves year upon year.
Holidaysplease Travel Awards
2019: TTGTop50 Awards - Winner Online Agent of the year.
2018: TTGTop50 Awards - Winner Homeworking Agent of the year.
2018: Travel Weekly Agent Achievement Awards - Finalist Website of the Year
2017: TTGTop50 Awards – Winner Online Agency of the Year
2016: TTG Awards – Finalist Top Homeworking Agency & Finalist and Runners Up Top Online Agency
2016: Travel Weekly Agent Achievement Awards – Finalist Top Homeworking Agency
2015: Travel Weekly Agent Achievement Awards – Finalist Top Homeworking Agency
2014: Finalist in the Luxury Travel Agency of the Year Category at this years TTG awards
2014: Agent Achievement Awards Finalist - Homeworking Agency of the Year
2013/14: Agent Achievement Awards Winner - Online Travel Agency of the Year
2013: Travel 2 Awards - Best homeworking company & Travel agent of the year 2013
2013: Trust Pilot - Highest customer service score from over 270 UK travel companies
2011- 2012: 6 various awards by Hays Independence Group.
2011: St Lucia Travel Agent Award Winner
2010/11: Agent Achievement Awards Winner - Online Travel Agency of the Year
2006-2010: 8 various awards from our suppliers such as Gold Medal, Virgin Holidays, Caribtours and more.
This is not all... we are the best because the people that work with Holidaysplease are the best!!! So why wait any longer?
Call Agne on 0121 200 5720 or send your CV to firstname.lastname@example.org